Warranty, Returns, and Policies
WARRANTY and RETURNS
All products come with a guarantee that we will stand behind. We have spent a lot of time in the research and development of lighting and accessories for a vast array of applications. The products we sell have all been tested for the application they are advertised for. In other words, if we say something will work for a certain application, its been tested over and over.
With that being said, All SEELITE products come with a 1 year warranty that we will honor under certain conditions. All products needing warranty work must have been purchased by the user or for the user (such as a gift). In some instances we will require that the products be sent back to the shop at the expense of the customer. If it is truly our fault, such as the wrong product was shipped or a faulty product was shipped we will pay for shipping.
Cosmetic defects, depending on severity, may or may not be covered under warranty. Broken lenses are not covered under warranty unless they were broken during the shipping process. Normal warranty work may involve shipping replacement parts which must be installed by the customer or a certified dealer. All returns can be subject to a 15% restocking fee.
We want to thank all customers of SEELITE and we want to maintain an open line of contact between customers and the company. If at any time you have any questions concerning any of our products, please email us or call us directly.
All promo codes must be entered at time of purchase in order to receive the discount. No promo codes will be honored post payment. SEELITE reserves the right to cancel any promo code at any time. If a promo code is used, certain guidelines apply: promo codes for drop shipping mean that the product will be drop shipped and extended prep times may apply. SEELITE cannot guarantee any shipping timeline. Although we strive for quick turnaround we cannot always make the desired demands of customers. Tournaments, time of year, and high demand for certain products may affect the lead time on some orders.